4 weeks ago, I orderd AT&T DSL after I received a flyer promising a $200 gift card, A free 2-wire wireless home gateway, and guaranteed $35 a month fee for 2 years for the “Elite” service.  A few days later I got a message saying that my service had been activated, and reminding me to install the DSL hardware. Well I hadn’t received any hardware yet so I waited. And waited. We got the first bill for the service, $35, but still no hardware and no actual DSL service had been used yet.  I tried calling AT&T customer service a few times after work, but the Internet service department was always closed. 

Today I gave up waiting for a hardware to show up and called them on my day off. After 38 minutes of hold music I finally got to speak with someone in customer service. The first thing they told me was that one screen in there computer said I had received the hardware, and another screen said I hadn’t. Then she said she would get the hardware right out to me. I told her NO THANK YOU!  So in two days the DSL service I never got to use will get disconnected.